Frequently asked questions

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My meeting is over. Why didn't I get a summary?

Spinach Pro and Spinach Enterprise users should receive a meeting summary within 5 minutes. If you do not, the most common reason is that someone from your meeting forgot to leave the video call. If everyone has left the call, contact hello@spinach.io so we can investigate.

Spinach gives priority processing to our Pro and Enterprise users, followed by Free users. If you are a Free user and do not receive your summary within 1 hour, please contact hello@spinach.io.

How do I add Spinach to a meeting?

There are 2 ways to add Spinach to a meeting. 1.  Login with Google or Microsoft, connect your calendar, and select all the meetings you'd like Spinach to join. 2. Open the meeting invite (or meeting series) and add go@spinach.io as a guest.

Why hasn't Spinach joined my meeting?

Here's a few troubleshooting steps for you to try.
1. Are you sure Spinach is on the meeting invite?
2. Did you join the meeting link on your meeting invite?
3. Is Spinach stuck in the waiting room of your meeting?
4. Did someone on your meeting kick Spinach out?
5. Did you start more than 5 minutes late? If no one joins in the first 5 minutes, Spinach leaves.

My meeting already started. Can I still invite Spinach?

Yes! If you forget to invite Spinach before the meeting begins, you can open the invite, add go@spinach.io and we will join within 1-2 minutes.

💡 Note: If you're connected to Slack for summary outputs, the summary will go to your default Slack channel when adding Spinach after the meeting starts.

When exactly does Spinach join the meeting?

Spinach joins your meeting 1-2 minutes prior to the scheduled start time. If you add Spinach to a meeting already in progress, it takes 1-2 minutes for Spinach to join.

How long does it take to receive my meeting summary from Spinach?

Spinach Pro and Spinach Enterprise users will receive your meeting summary from Spinach within 5 minutes of the meeting session ending. Spinach processes all Pro and Enterprise summaries before processing Free user summaries.

If you are a Spinach Pro or Spinach Enterprise user and you do not receive your summary within 5 minutes of leaving your meeting, make sure no one from your team forgot to close the video meeting. And check your spam folder. Contact hello@spinach.io if neither of those works and we'd be happy to investigate.

Who will receive the meeting summary from Spinach?

Spinach Pro and Spinach Enterprise users can control who gets the meeting summary from each meeting. You can send the summary to just yourself, to everyone in the meeting, or add additional recipients who were not in the meeting. You can also share the meeting notes to Slack, Notion, Confluence, Google Docs or Confluence. Spinach Free users have access to the Slack integration, but are not able to customize distribution or share notes to their knowledge base.

How can I get my meeting summaries in Slack?

To get meeting summaries in Slack, you need to connect your Spinach account to your Slack account.
1. Go to app.spinach.io to login.
2. Click the Integrations tab
3. Click Connect Slack

Follow the steps to connect to Slack. You can set a Default Slack channel for all your meetings or specify a unique Slack channel for each meeting.

What integrations does Spinach have?

Spinach can join Zoom, Google Meet and Microsoft Teams meetings.

Spinach can send your meeting summaries to Slack and email.

Spinach can save your meeting summaries in Notion, Confluence or Google Docs.

Spinach integrates with Jira, Trello, Asana, ClickUp, and Linear allowing you turn any action item into a ticket in one click.

What languages does Spinach support?

Spinach supports multiple languages. If you'd like to enable non-English in your meetings, please contact hello@spinach.io and let us know which one.

Spinach currently supports Afrikaans, Arabic, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Marathi, Maori, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese, and Welsh.